Privacy Policy

Otsuka Group Basic Policy on the Proper Handling of Specific Personal Information

Lilium Otsuka Declaration on the Protection of Personal Information and Specific Personal Information

Matters Publicly Announced Under the Act on the Protection of Personal Information

In accordance with the Act on the Protection of Personal Information, we publicly announce the following matters.

Name of Business Operator Handling Personal Information

3F Gibraltarseimei Sagamihara Bldg., 1-1-1, Chuo, Chuo-ku, Sagamihara, Kanagawa 252-0239, Japan
Lilium Otsuka Co., Ltd., Hiroshi Shirakura, President and Representative Director

Purpose of Use of Personal Information

We use the personal information we hold for the purposes listed below.

1. Purpose of Use of Personal Information

   Type of Personal Information	Purpose of Use
   Address, name, age, gender, telephone number, email address, inquiry details, and similar information of persons making inquiries, document requests, complaints, consultations, and similar communications	Providing, collecting, reviewing, and communicating information on the proper use of products handled by the Company Providing, collecting, reviewing, and communicating information on the quality, safety, or efficacy of products handled by the Company Responding to, reviewing, investigating, sending materials for, and sending replacement products in connection with inquiries, consultations, proposals, complaints, and similar matters Contacting and providing information to relevant parties of companies related to the inquiry or product Using data that does not identify individuals as statistical data for research, development, improvement, and enhancement of products and services
   Call records from telephone inquiries, complaints, consultations, and similar communications	Accurately understanding inquiry details, opinions, and requests Training operators for the purpose of improving quality
   Personal information concerning physicians, nurses, physical therapists, occupational therapists, wholesalers, and other healthcare professionals	Collecting and communicating information on the proper use of the Company's products Collecting, communicating, and providing information on the safety, efficacy, and quality of the Company's products Understanding where and how the Company's products are used Requesting and conducting work related to clinical trials and post-marketing surveillance Requesting and conducting work related to market research and similar activities Requesting and conducting academic activities such as study meetings and lectures Filing notifications and reports with government agencies and public institutions based on laws and regulations
   Contact information of persons who wish to participate in clinical trials or clinical studies	Contacting and providing information for participation in clinical trials and clinical studies
   Personal information concerning survey respondents and similar persons	Contacting survey respondents, sending prizes, and providing services Sending emails and direct mail to persons who have given consent Using data that does not identify individuals as statistical data for research, development, improvement, and enhancement of products and services
   Personal information concerning members and similar users of sites operated on the Company's website	Providing and guiding services, and managing members, as specified in the membership terms of the relevant site Sending emails and direct mail to persons who have given consent Conducting questionnaires about site functions Responding to inquiries and document requests
   Personal information concerning participants in lectures, study meetings, events, and similar programs hosted or co-hosted by the Company	Operating and providing information about lectures, study meetings, events, and similar programs Sending emails and direct mail to persons who have given consent Using data that does not identify individuals as statistical data for research, development, improvement, and enhancement of products and services
   Personal information concerning factory tour and company visit participants	Contacting visitors, sending related materials, arranging travel documents, and preparing to receive visitors at the tour destination
   Personal information concerning physicians, researchers, scholars, and similar persons cooperating in the Company's research and development, and personal information concerning opinion leaders such as critics	Collecting information and communicating as necessary for research, development, improvement, and enhancement of products and services Communicating information about research and development results, survey results, and similar matters Requests, biographical introductions, and operational communications related to lectures, study meetings, events, and similar programs hosted or co-hosted by the Company
   Personal information concerning public officials such as persons in charge at supervisory authorities	Filing notifications and reports with government agencies and public institutions based on laws and regulations Collecting information and communicating as otherwise necessary for business
   Personal information concerning participants, members, and similar persons of organizations to which the Company belongs	Activities as a member organization, and collecting information and communicating as necessary for business
   Business partner addresses	Sending greetings and similar communications
   Personal information concerning users and guests of welfare facilities	Providing and operating services such as training programs
   Personal information concerning residents near Company facilities	Necessary communications and explanations with neighboring communities around Company facilities
   Personal information of job applicants	Communications related to recruitment, screening, and procedures for successful applicants joining the Company
   Personal information concerning retirees	Payment of pensions and similar benefits, provision of Company information, communications as needed for social gatherings and similar matters, and retiree management

2. Joint Use
   1. Joint use with relevant parties of marketing authorization holders and similar companies related to inquiry details or products

      We may provide the details of inquiries and personal data necessary for communications, within a reasonable and necessary scope, to Otsuka Group companies and relevant parties of marketing authorization holders and similar companies related to the products. The same applies to information concerning business partners.
      Please see the following page for main Group companies.

      Otsuka Holdings Co., Ltd. website: Group Companies

      Items Jointly Used	Purpose of Use by Joint Users	Scope of Joint Users	Party Responsible for Management in Joint Use
      Address, name, age, gender, telephone number, email address, inquiry details, and similar information of persons making inquiries, document requests, complaints, consultations, and similar communications	Providing, collecting, reviewing, and communicating information on proper use of products and similar items Providing, collecting, reviewing, and communicating information on the quality, safety, or efficacy of products and similar items Responding to, reviewing, investigating, sending materials for, and sending replacement products in connection with inquiries, consultations, proposals, complaints, and similar matters Contacting and providing information to relevant parties of companies related to the inquiry or product Using data that does not identify individuals as statistical data for research, development, improvement, and enhancement of products and services	Otsuka Group and relevant companies related to marketing authorization holders and similar parties connected to the products	Lilium Otsuka Co., Ltd.
      Company name (trade name), address, department, title, name, telephone number, email address, and similar information of business partners	Communicating information necessary for business, paying obligations, and similar purposes	Otsuka Group and relevant companies related to marketing authorization holders and similar parties connected to the products	Lilium Otsuka Co., Ltd.
      Personal information concerning physicians, nurses, physical therapists, occupational therapists, wholesalers, and other healthcare professionals. In this item, personal information means name, workplace facility name, address, and telephone number, medical department, department or section, title, position, graduation year, school graduated from, academic society membership, medical association membership, prescribing status, and email address.	Accurately collecting and communicating information on proper use of the Company's products and similar items Collecting, communicating, and providing information on the safety, efficacy, and quality of the Company's products and similar items Understanding where and how the Company's products and similar items are used Requesting and conducting work related to clinical trials and post-marketing surveillance Requesting and conducting work related to market research and similar activities Requesting and conducting academic activities such as study meetings and lectures Filing notifications and reports with government agencies and public institutions based on laws and regulations	Otsuka Group	Lilium Otsuka Co., Ltd.

Provision of Personal Data to Third Parties

The Company does not provide personal data to third parties without the consent of the individual, except in the following cases.

1. When providing personal data to contractors, agents, and similar parties that the Company appropriately supervises in order to achieve the purpose of use
2. When providing personal data to joint users that have been notified to the individual in advance or publicly announced, in order to smoothly conduct business within the scope of the purpose of use
3. When required by laws and regulations
4. When necessary to protect a person's life, body, or property and it is difficult to obtain the consent of the individual
5. When particularly necessary for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual
6. When it is necessary to cooperate with a national government agency, local public body, or a person entrusted by either of them in performing affairs prescribed by laws and regulations, and obtaining the consent of the individual may impede the performance of those affairs
7. When the Company provides personal information in connection with a merger, company split, business transfer, or similar transaction

Disclosure, Correction, and Suspension of Use of Retained Personal Data

For requests for notification of purpose of use, disclosure, correction and similar actions (correction, addition, or deletion), suspension of use and similar actions (suspension of use, erasure, or suspension of provision to third parties), disclosure of records of provision to third parties, and complaints regarding retained personal data, please refer to the following.

Guidance on disclosure, correction, suspension of use, complaints, consultation, notification of purpose of use, and similar matters regarding personal information and specific personal information

Security Management Measures for Retained Personal Data

1. Establishment of Rules for Handling Personal Data
   The Company establishes rules for handling personal data for each stage, including acquisition, use, storage, provision, deletion, and disposal, covering handling methods, responsible persons, persons in charge, and their duties.
2. Organizational Security Management Measures
   The Company appoints a person responsible for handling personal data, clarifies the employees who handle personal data and the scope of personal data handled by those employees, and establishes a reporting and communication system to the responsible person when facts or signs of violation of laws or handling rules are identified.
3. Personnel Security Management Measures
   The Company regularly trains employees on matters to note when handling personal data. Matters concerning confidentiality of personal data are also stated in work rules, and the Company strives to prevent leakage by employees.
4. Physical Security Management Measures
   In areas where personal data is handled, the Company manages employee entry and exit, restricts devices and similar items brought into such areas, and implements measures to prevent unauthorized persons from viewing personal data.
5. Technical Security Management Measures
   The Company implements access control to limit the persons in charge and the scope of personal information databases and similar systems handled. The Company also introduces mechanisms to protect information systems that handle personal data from unauthorized external access and unauthorized software.
6. Understanding of External Environments
   Personal data contained in emails exchanged with the Company may be stored in cloud services located in the United States. The Company implements security management measures after understanding the personal information protection systems in the United States.

Response to Inquiries and Complaints Regarding Personal Information

For inquiries or complaints regarding the handling of personal information, please contact us through the inquiry desk below. We will strive to respond appropriately and promptly.
Personal Information Consultation Desk, Administration Department, Lilium Otsuka Co., Ltd.
Phone: +81-42-707-4258 (main)
Office hours: 9:30-17:00 (closed on weekends, public holidays, August 13-15, and year-end/New Year holidays)

Revisions

The Company reviews its handling of personal information as appropriate and works continuously to further improve personal information protection. Accordingly, the content of these publicly announced matters may change without prior notice.

Recording of Personal Information by Telephone

The Company may record telephone conversations in order to accurately understand and respond to customers' opinions and requests, and to train operators for the purpose of improving response quality. We appreciate your understanding.
Recorded personal information will be promptly erased when it is no longer necessary to use it.

Guidance on Disclosure, Correction, Suspension of Use, Complaints, Consultation, Notification of Purpose of Use, and Similar Matters Regarding Personal Information and Specific Personal Information

Requests for disclosure, correction, suspension of use, suspension of provision to third parties, and similar actions concerning retained personal data held by Lilium Otsuka Co., Ltd. (the "Company"), requests for notification of purpose of use, requests for disclosure of records of provision to third parties, and complaints or consultations are accepted only by receiving the prescribed documents by postal mail from the individual or the individual's representative. We do not accept such requests by telephone, email, office visit, or similar means.

Requests Concerning Personal Information

Requests for disclosure, notification of purpose of use, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties concerning personal information (retained personal data) held by the Company, as well as complaints and consultations, are accepted by receiving the prescribed documents by postal mail from the individual or the individual's representative.

1. Documents to Prepare
   1. Prescribed Request Form
      Please print the prescribed request form below or call the inquiry desk to request one. To enable an accurate and prompt response, please describe the details of your request as specifically as possible.
      Request Form for Notification of Purpose of Use, Disclosure, and Similar Matters Regarding Retained Personal Data (PDF)
      Request Form for Notification of Purpose of Use, Disclosure, and Similar Matters Regarding Retained Personal Data (Word)
   2. Documents for Identity Verification
      Please submit any two of the following documents (1) through (8) as identity verification documents. At least one of the documents must show the individual's current address.
      1. Copy of driver's license (if registered domicile and address differ, mask the registered domicile section)
      2. Copy of passport
      3. Copy of health insurance card
      4. Certificate of residence (without My Number stated)
      5. Seal registration certificate
      6. Copy of pension handbook. Please mask the insured person's code and number, insurer number, and QR code or similar information.
      7. Copy of Basic Resident Registration Card
      8. Copy of Special Permanent Resident Certificate (formerly Alien Registration Certificate)
   3. Additional Documents for Representative Verification (when a representative makes the request)
      If the requester is a legal representative of a minor or adult ward, or a representative authorized by the individual for the request, please submit documents equivalent to item 2 above and one of the following documents (1) through (4).
      1. If the representative is an attorney: attorney registration number
      2. If the representative is a legal representative of a minor: certified copy of family register
      3. If the representative is a guardian of an adult ward: certified copy of family register and copy of the court ruling
      4. If the representative is an authorized representative: power of attorney bearing the individual's registered seal and the individual's seal registration certificate
   4. Return Envelope
      Please enclose a return envelope addressed to the requester and affixed with an 800 yen stamp (including simple registered mail and delivery certification fees).
      However, a return envelope is not required when the request concerns the following matters or when a disclosure method other than postal mail is specified.

      - Correction, addition, or deletion of retained personal data; suspension of use, erasure, or suspension of provision to third parties

2. Sending Documents
   Please enclose the prescribed request form, identity verification documents, and return envelope, and send them by simple registered mail to the address below. Submitted documents will be carefully managed as personal information. Please note that submitted documents will not be returned.
   3F Gibraltarseimei Sagamihara Bldg., 1-1-1, Chuo, Chuo-ku, Sagamihara, Kanagawa 252-0239, Japan
   Personal Information Consultation Desk, Administration Department, Lilium Otsuka Co., Ltd.
3. Response to Request Details
   After confirming arrival of the required documents, the Company will respond promptly within a reasonable scope. If additional procedures are necessary depending on the request, the Company will also provide guidance on those procedures. Please note in advance that the Company may be unable to respond to a request in the following cases.
   1. When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
   2. When there is a risk of significantly hindering the proper implementation of the Company's business
   3. When responding would violate other laws and regulations
   4. When another law or regulation separately prescribes disclosure procedures
   5. When the individual cannot be verified, such as when the address stated on the prescribed request form does not match the address stated on the identity verification documents
   6. When the representative cannot be verified, such as when the representative's address stated on the prescribed request form does not match the address stated on the representative verification documents
   7. When the authority of the representative cannot be verified for a request made by a representative
   8. When the subject of the disclosure request does not fall under retained personal data or records of provision to third parties
4. Notes
   Please note the following in advance.
   - The Company may contact you to confirm the details of your inquiry.
   - Submitted documents will not be returned. The Company will carefully manage them as personal information.

Inquiry Desk
Personal Information Consultation Desk, Administration Department, Lilium Otsuka Co., Ltd.
Phone: +81-42-707-4258 (main)
Office hours: 9:30-17:00 (closed on weekends, public holidays, August 13-15, and year-end/New Year holidays)